The new WhatsApp chatbot arrives: how this revolutionary innovation will work

Elizabeth Smith

WhatsApp is preparing to make a major leap in quality with the introduction of a feature that could redefine digital interaction: an integrated AI chatbot.

The news, originally announced during the Meta Connects 2023 event, aroused curiosity and interest. This is a new tool, currently being tested through a limited beta version, which promises to bring digital conversation to an unprecedented level of interactivity and usefulness.

How will the WhatsApp chatbot work

The next evolution of WhatsApp therefore takes the form of its AI chatbot, a ChatGPT-style innovation that will be accessible via a dedicated button in the app interface.

The button, recognizable by its distinctive design with a multicolored ring, symbol of artificial intelligence in the Meta ecosystem, is strategically positioned in the user interface, for immediate and intuitive access.

Once activated, the chatbot uses advanced natural language understanding technologies to consistently interpret and respond to user questions.

Thanks to these capabilities, the chatbot will not only respond to requests for information. But it will also be able to generate personalized texts, images and stickers.

These functions are made possible by access to a vast database of online information, allowing the chatbot to draw on an almost unlimited source of data to provide accurate and relevant answers.

The interaction with the chatbot aims to be as similar as possible to a conversation with a human, with responses that reflect a significantly advanced level of understanding and contextualization.

Read also: WhatsApp revolution, how voice-to-text translation will work

Will the Whatsapp chatbot also be in a web version?

A question that naturally emerges concerns the possible integration of the AI chatbot into the web version of WhatsApp. Currently, the chatbot is primarily designed for an optimized experience on smartphones, taking advantage of the portability and immediacy that characterize the use of mobile apps.

However, considering the large user base that uses WhatsApp Web for communication from desktops and laptops, the expansion of this new feature to the web domain appears not only desirable, but also strategically logical.

Integrating the AI chatbot into the web version of WhatsApp could offer a number of additional benefits for users who prefer typing on keyboards over touch screens.

Furthermore, for the professional sector or for those who use WhatsApp for business purposes, the web version with AI chatbot could mean greater efficiency in managing communications and daily operations.

However, the creation of a web version of the WhatsApp chatbot will depend on a series of technical and strategic considerations on Meta’s part. It is likely that the company will first want to test and refine the mobile version of the chatbot, ensuring that its implementation meets user needs and expectations.

Only after a successful launch on smartphones could we see a natural extension of this technology to the web platform.

Read also: ChatGPT meets Canva: what the new designer plugin is and how it works

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